Shipping & Returns

Shipping Policy 

*Local Pick Up Available.

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Domestic Shipping

We currently use FedEx and USPS to ship orders. All orders will be shipped via FedEx Home Delivery Service or USPS depending upon your selection.

Orders including the following will incur additional shipping charges:

-Track

-Power and Control Devices (Ex. Legacy, Power House, Z-4000 etc.)

-Sets

-Over-sized Items

-Expansion Packs

PLEASE NOTE:

This will be added at the time of order processing and will not be reflected on the final order checkout page.

We do not ship orders on Saturday, Sunday or National Holidays.  Any order placed on Saturday, Sunday or a National Holiday will be processed the following business day. 

Shipping is not refundable.

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International Shipping

For orders outside the United States, you will be billed the actual cost charged by the United States Post Office or FedEx, plus a $8.00 service charge. We cannot estimate these charges since each order varies in weight and size. Additionally charges may vary from country to country. All international orders will be shipped via Priority Mail International or FedEx with Insurance ONLY.

PLEASE NOTE:

This will be added at the time of order processing and will not be reflected on the final order checkout page.

Bussinger Trains will not be held responsible or liable for any problems resulting at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Bussinger Trains will not be held liable for any customs duties or taxes that arise from your local customs office. Bussinger Trains will not be held responsible for any additional fee the local carrier in your country may charge.  

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Shipping Damage

All items are shipped fully insured. If you receive a damaged item, the customer must first initiate the damage claim by contacting FedEx. Secondly, contact Bussinger Trains at 215.628.2366 to make us aware of the damage. Hold the damaged item along with the shipping box until the carrier picks it up. There is a 48 hour limit from receipt of the package to claim damage. 

If you have any question please contact us.

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Returns

All unopened & unused items can be returned within 15 day of purchase for a refund. A valid receipt must accompany ALL returns. Shipping both ways IS NOT refundable. ALL returns are subject to a 15% restocking fee, this fee will be waved if the item is exchanged. Returns that require a refund will be processed using the same form of payment as the original purchase.

Exchanges

All unopened & unused items can be exchanged within 15 days of purchase for an alternate item. A valid receipt must accompany ALL exchanges. The price difference will be processed as store credit. Shipping both ways IS NOT refundable.